| How long
has Mountain Buggy® been around? |
| Mountain Buggy® has been producing superior
strollers for more than 10 years now. Mountain Buggy®
is the number 1 selling stroller in New Zealand,
with a 40% market share. Mountain Buggy® also
has a 5% market share in Australia. Proudly New
Zealand made, Mountain Buggy® strollers are
also sold throughout Europe, Southeast Asia, and
are now available in North America. |
| Mountain Buggy® has won numerous international
design awards and has been named a Twin Pick by
Twins Magazine, a 'Hot Wheels' pick by the Wall
Streeet Journal, and received top ratings fron Baby
Bargain Secrets and Consumer magazine. Check out
our Awards and Reviews page to learn more. |
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| Why are safety
standards so important? |
| Simply put, safety standards protect your precious
child from injury. The sad fact is that safety standards
in the USA are strictly voluntary. As such, many
stroller manufacturers do not bother to build their
products with safety in mind. The Consumer Product
Safety Commission (http://www.kidsource.com/CPSC)
has volumes of reports of injured children who were
placed in inferior children's products. |
| At Mountain Buggy®, we take safety very seriously.
All of our products have passed safety standards
in every country we sell, regardless of whether
or not those standards are mandatory. In the USA,
our products are made to ASTM F-833 standards. This
means our products have been proven to be stable,
free of sharp edges, and able to withstand the types
of forces that a stroller may encounter. |
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| Are Mountain
Buggy® strollers suitable for newborns? |
| Yes, our strollers are suitable for newborns.
Research suggests strongly that the more horizontal
the better to ensure good oxygen supply is maintained,
so we recommend that Mountain Buggy® strollers
are used in the fully reclined position for newborns
with the addition of an infant head rest until good
head and neck and some trunk control is established.
We also recommend that you check with your pediatrician
before taking our strollers off-road or jogging
when you have such a small passenger. |
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| Are 12 inch
tires good enough for jogging? |
| Absolutely. The main issue with regards to jogging
with smaller tires on other strollers has to do
with stride space. Mountain Buggy's clever design
has allowed for excellent stride space. This combined
with the incredible ease of push and perfect wheel
alignment makes the Mountain Buggy an excellent
choice for joggers. |
| 12 inch tires offer additional advantages: Your
child's fingers won't get caught in the spokes like
they may in larger tires. Our strollers fold easily
and compactly with no need to remove the tires. |
| For serious joggers, we recommend the Terrain
over the Urban, as this product will run true. The
occasional jogger will find the Urban will perform
just fine. |
| We always recommend you check with your pediatrician
before attempting to go jogging with your baby. |
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| Once we receive
our Mountain Buggy®, what kind of setup is involved? |
| The only thing you need to do is place the tires
on the stroller, and tighten them in place. This
can generally be done in less than 5 minutes. You
are then ready to enjoy your new Mountain Buggy®. |
| We do recommend you check your tire pressure to
ensure it is between 15 and 20 psi. A good rule
of thumb is to pinch each tire. If it feels fairly
firm, but will pinch a bit without too much force,
it is probably fine. If it pinches a fair bit, you
probably need some air. |
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| I am having
a problem keeping my tire inflated, what should
I do? |
| For the comfort of your child's ride, Mountain
Buggy tires are much like the tire on a mountain
bike: each tire has a rugged tread and an inner
tube. Hard plastic tires often found on strollers
are unable to absorb the impact of travelling over
diverse terrain. Occasionally, as with a mountain
bike, the inner tube can be punctured. If this happens,
it is easily replaced by going to a local bike store
and asking for a 12.5" inner tube (for Urban
and Terrain models) or a 10" inner tube (for
Breeze models). If you are unable to locate a bike
store near you, please feel free to contact us at
(866)524-8805, and we will help you with a replacement. |
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| The
swivel wheel on my Urban stroller occasionally locks
up, how do I keep this from happening again? |
| If the knob is over-rotated, this may occur. To
keep from over-rotating the knob, follow these guidelines:
With your thumb pointing straight up, grasp the
knob and pull out; then rotate the knob towards
you (counter-clockwise) until your thumb points
toward the ground (a 180 degree rotation). Following
this simple instruction will keep your wheel from
locking unexpectedly. On the 2005 Urban model, we
have added marks on the knob to serve as guides
to keep over-rotation from occurring. |
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| Where can
I get spare parts? |
| If you need a spare part, please feel free to
contact our toll free number (866) 524-8805 and
we will be happy to help you with whatever you need. |
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| I have
another question that is not listed here. How can
I get it answered? |
No problem.
Just send us an email
or call us toll free at (866) 524-8805.
You can also fill out an online
support form and we will get back to you as
soon as possible. |
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| Is there a warranty on the Mountain Buggy? |
| Mountain Buggy strollers are covered by a 12 month warranty. You must submit your warrantee card to the distributor to receive any warrantee repairs. If the product fails within the warranty period, you must return it to the Authorized Dealer where you purchased it. They will arrange for the assessment and appropriate action during normal business hours. If you are unsure where to take the stroller, please contact the distributor in your country for assistance. |
| Note: If you take your stroller outside of the United States there will be additional charges. |
| The warranty covers defects in workmanship and materials for one year from date of purchase. The distributor undertakes to repair or at their option, replace any part, which is found to be defective within warranty period. |
The warranty does not cover:
• Pick up, delivery or service calls
• Temporary replacement while stroller is being repaired or assessed
• Damage to tires, tubes, handlebar grips
• Instruction or assistance with wheel assembly or set up of stroller
• Corrosion or fabric damage
• Deterioration due to lack of maintenance and cleaning as specified in the manufacturer's instructions
• Normal wear and tear or damage to product caused by accident, misuse or act of nature. |
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